Want to upgrade your relationship with your clients? Sometimes all you need to do is pick up the phone and follow up on clients' previous calls. Read More
Build Your Business By Building Customer Relationships
Joel Goldstein - Monday, December 12, 2016
Want to upgrade your relationship with your clients? Sometimes all you need to do is pick up the phone and follow up on clients' previous calls. Read More
Phone vs: Email: When Should You Call, and When Should You Email?
Joel Goldstein - Wednesday, May 11, 2016
We’re deep into the email age, where email has become many people’s favorite way of communicating.But is it the right option?
Yes, email is much more convenient. But many times it is doing someone - you, your customer or colleague - a disservice.
Sometimes, we simply must pick up the phone.
There are pros and cons for both email and telephone communication. The most important thing is context - why you need to communicate, and what you are communicating. Some things are best discussed through email, and some are best left for the phone.
Let’s go through common business situations and see when email is best used, and when phone calls are the way to go.
The Case for Email
We’ll start with the widely preferred option: email.
Many people think email is more convenient, and leaves them with more control over the conversation.
Yet sometimes, email is - quite bluntly - a cop out.
Here’s when email is best to use:
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