The Top Five Telecom Changes To Look Out For In 2016

Joel Goldstein - Sunday, January 10, 2016

2016 promises to be an exciting year for telecom. Advances in technology have paved the path for business communication to be smoother and enhanced. 

Expect the arrival of the following trends that promise to improve your communication experience in 2016:

 

1- Look for smarter business phones

Desktop telephones are responding to the times and receiving a makeover this year. Expect to see affordable business phones with larger screens and the option for video calling.

While most business persons use Skype and similar online programs for their video calling, having all communication needs met on a phone will make communicating simpler and faster. Conference calling and phone meetings will have a new dimension, too.

 

2- Look out for greener telecommunication

2016 has a nickname already- The Year of Green Communication Technology. Experts promise a new range of eco-friendly options, including greener telephones and technology that have little to no impact on the environment.

The reason? Studies show that telecommunication technology is responsible for 2-4% of the world’s greenhouse effect, which leads to global warming.

 

3- Look out for increased mobility

There are going to be more options than ever for businesses who wish to take their office with them wherever they go in 2016. Expect to see more business mobile options, and increased usage of wearable communication devices such as the Samsung and Apple Watches, and Virtual Reality devices. Even though the wearable industry is still in its infancy, many companies are starting to employ wearable devices to increase mobility.

 

4- Look out for customers’ response time expectations

While customers used to expect response time from companies to be 1-2 days, studies show that in 2016 most customers will expect a response time of 3-5 minutes. This is important for the customer service department to keep in mind.

Even if you don’t have an answer for a customer, responding that you are looking into their inquiry or working on their issue will satisfy customer expectations.

What caused this drastic change in expectations?

As companies began implementing instant communication methods such as live chat and automated systems, customers gradually became programmed to expecting a prompt response. Now customers have accepted instant response time as the new norm, which means that companies across the board must adjust their response strategy to ensure customer satisfaction.

 

5- Look out for exciting new developments from Telego

Telego is presently developing some great new features and services to roll out in 2016.

Look for exciting new apps and features that will be arriving to you throughout 2016 to help you with your communication.

 

 

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