Don't Build Your Brand Without A Matching Voice

Joel Goldstein - Tuesday, December 08, 2015

BrandThe How To Guide For Communicating Your Brand Right  
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Phone Skills that Can Make or Break Your Business

Joel Goldstein - Monday, July 06, 2015

In general, “the rep behind the phone is the one that sets the tone.” When customers call, the phone skills your customer service agent displays are what forms the main impression for the client. You want to ensure that the impression is a positive one. Here are some basic tips for gaining phone skills that will effect a quality, courteous phone call.  
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