What do you do when the phones aren’t ringing and your business is experiencing some quiet time?
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What do you do when the phones aren’t ringing and your business is experiencing some quiet time?
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Sometimes
you just have to make a phone call that you don’t want to make.
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Did you ever have
a telephone conversation that went wrong? You probably have - unless you possess some communication superpowers. And it’s not surprising.
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It’s a standard phrase to use, and many of us say it without a second thought.
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2016 promises to be an exciting year for telecom.
Advances in technology have paved the path for business communication to be smoother and enhanced.
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The How To Guide For Communicating Your Brand Right
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Your support department is a frenzied chorus of ringing phones. Representatives are assaulted with loudly ringing telephones that don’t pause, and customers are frustrated because they aren’t being answered. Does this resemble your support department in any way? Here are 5 solutions and tips on how you can deal with too many phone calls, without having to hire additional staff.
When Is It Too Busy?
“Know thy enemy”, the famous quote goes, so that you can win. Before looking for solutions, you must first know the problem. How many peak times are there when your support team receives too many phone calls to properly handle? Two hours a day? Only in middle of a big promotion? During holiday season? Monitor incoming calls to see when your peak times are.
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