When the Phones aren’t Ringing: How to Grow Your Business During Slow Seasons

Joel Goldstein - Monday, July 11, 2016

What do you do when the phones aren’t ringing and your business is experiencing some quiet time?
Read More

Comments ((Disabled)) | Trackbacks (0) | Permalink

Staying Connected 24/7 - Does it Help or Harm Your Business?

Joel Goldstein - Thursday, June 09, 2016

Comments ((Disabled)) | Trackbacks (0) | Permalink

Phone vs: Email: When Should You Call, and When Should You Email?

Joel Goldstein - Wednesday, May 11, 2016

We’re deep into the email age, where email has become many people’s favorite way of communicating.

But is it the right option?
Yes, email is much more convenient. But many times it is doing someone - you, your customer or colleague - a disservice.

Sometimes, we simply must pick up the phone.

There are pros and cons for both email and telephone communication. The most important thing is context - why you need to communicate, and what you are communicating. Some things are best discussed through email, and some are best left for the phone.

Let’s go through common business situations and see when email is best used, and when phone calls are the way to go.

The Case for Email

We’ll start with the widely preferred option: email.

Many people think email is more convenient, and leaves them with more control over the conversation.

Yet sometimes, email is - quite bluntly - a cop out.

Here’s when email is best to use:
Read More

Comments ((Disabled)) | Trackbacks (0) | Permalink

That Phone Call You Don't Want to Make and Keep Pushing Off: What To Do

Joel Goldstein - Monday, April 11, 2016

Sometimes you just have to make a phone call that you don’t want to make.
Read More

Comments (0) | Trackbacks (0) | Permalink

How to Have Better and Smarter Phone Conversations

Joel Goldstein - Wednesday, March 09, 2016

Did you ever have a telephone conversation that went wrong? You probably have - unless you possess some communication superpowers. And it’s not surprising.

Read More

Comments ((Disabled)) | Trackbacks (0) | Permalink

4 Powerful Reasons You Should End Every Conversation With This Phrase

Joel Goldstein - Sunday, February 07, 2016

It’s a standard phrase to use, and many of us say it without a second thought.
Read More

Comments ((Disabled)) | Trackbacks (0) | Permalink

The Top Five Telecom Changes To Look Out For In 2016

Joel Goldstein - Sunday, January 10, 2016

2016 promises to be an exciting year for telecom. Advances in technology have paved the path for business communication to be smoother and enhanced.

Read More