When the Phones aren’t Ringing: How to Grow Your Business During Slow Seasons

Joel Goldstein - Monday, July 11, 2016

What do you do when the phones aren’t ringing and your business is experiencing some quiet time? 
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Staying Connected 24/7 - Does it Help or Harm Your Business?

Joel Goldstein - Thursday, June 09, 2016
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Phone vs: Email: When Should You Call, and When Should You Email?

Joel Goldstein - Wednesday, May 11, 2016
We’re deep into the email age, where email has become many people’s favorite way of communicating.

But is it the right option?
Yes, email is much more convenient. But many times it is doing someone - you, your customer or colleague - a disservice.

Sometimes, we simply must pick up the phone.

There are pros and cons for both email and telephone communication. The most important thing is context - why you need to communicate, and what you are communicating. Some things are best discussed through email, and some are best left for the phone.

Let’s go through common business situations and see when email is best used, and when phone calls are the way to go.

The Case for Email

We’ll start with the widely preferred option: email.

Many people think email is more convenient, and leaves them with more control over the conversation.

Yet sometimes, email is - quite bluntly - a cop out.

Here’s when email is best to use: 
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That Phone Call You Don't Want to Make and Keep Pushing Off: What To Do

Joel Goldstein - Monday, April 11, 2016

Call NowSometimes you just have to make a phone call that you don’t want to make. 
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How to Have Better and Smarter Phone Conversations

Joel Goldstein - Wednesday, March 09, 2016

Did you ever have a telephone conversation that went wrong? You probably have - unless you possess some communication superpowers. And it’s not surprising.
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4 Powerful Reasons You Should End Every Conversation With This Phrase

Joel Goldstein - Sunday, February 07, 2016

It’s a standard phrase to use, and many of us say it without a second thought.  
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The Top Five Telecom Changes To Look Out For In 2016

Joel Goldstein - Sunday, January 10, 2016

2016 promises to be an exciting year for telecom. Advances in technology have paved the path for business communication to be smoother and enhanced. 
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Don't Build Your Brand Without A Matching Voice

Joel Goldstein - Tuesday, December 08, 2015

BrandThe How To Guide For Communicating Your Brand Right  
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Announcing New Click to Call Extension

Joel Goldstein - Monday, November 09, 2015
Click to callNew Extension to Save Time and Avoid Misdialed Calls 
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When There's Too Many Phones Ringing...

Joel Goldstein - Wednesday, October 07, 2015

5 Tips and Strategies for Dealing with a High Volume of Phone Calls

Your support department is a frenzied chorus of ringing phones. Representatives are assaulted with loudly ringing telephones that don’t pause, and customers are frustrated because they aren’t being answered. Does this resemble your support department in any way? Here are 5 solutions and tips on how you can deal with too many phone calls, without having to hire additional staff.

When Is It Too Busy?

“Know thy enemy”, the famous quote goes, so that you can win. Before looking for solutions, you must first know the problem. How many peak times are there when your support team receives too many phone calls to properly handle? Two hours a day? Only in middle of a big promotion? During holiday season? Monitor incoming calls to see when your peak times are.

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