5 Things You Didn't Know Your Phone System Can Do

Heshy C. - Monday, March 27, 2017
By now you probably own a VoIP system and your office members enjoy the benefits of its features. But like many other advanced tools you own, are you fully aware of what your top-of-the-line phone system can do?

Read the following article to discover fantastic benefits VoIP could offer your business.

Transfer seamlessly between your office phone and mobile!
You’ve been there before: you receive an important call at your office desk right before you have to run out for a meeting. Now, with your VoIP system, when you see you are running out of time and need to leave, you can continue the call on your cellular phone. Alternatively, when you answer a call that came in from your phone system on your mobile device, you can retrieve the call at your desk phone—if you’d like to continue the conversation on your desk phone. Your clients and colleagues will appreciate your extended availability while you enjoy extra flexibility and convenience.

Stagger the Unanswered Call
Some offices seem like jungles with the phones ringing non-stop. With the right call management plan, it doesn't have to be this way! Ring groups and queues allow you to route calls to your representatives and departments efficiently and professionally.

If your sales department call volume is high, good for you! But let’s see how you can reduce employees distraction.

When a call comes in you can have the call automatically routed to a specific sales team. If after a few seconds no one is available to take the call, the call will be routed to the next team in the set order, and so on. At any given stage, you can set the call to be routed to a different department—such as customer service or to the operator—while the call could also be routed to a specific voicemail for the caller to leave a message.

With your VoIP system you can design and customize your own incoming calls plan to increase employee productivity while your clients and prospects are handled professionally.

How to Skip the Busy Signal
Your clients don’t need to agonize over a busy line. Now you can serve up to 6 clients at the same time from a single extension without incoming calls suffering from a busy line. Unlike the old phone system, a single operator could do a job of a few.

Call from Your Web Screen
Did you find a number on your computer screen that you'd now like to dial? Don't look at the screen, then your dial pad, then your screen again, only to realize you made a mistake with one digit and have to try again. But with this feature, all you need to do is to highlight the phone number you’d like to call and click to call. Yes, it’s simple as that!

Go Mobile—Incognito
Whether you took a day off, went on a lunch break, or any other reason that causes you to be away from your desk—your clients needn’t know! You can direct all your office calls to your personal mobile and talk to your clients without anyone noticing that you’re away from your desk.

If you’d like to get a free consultation on how to utilize your VoIP features, please reach out to our VoIP consultants team and we’ll be happy to assist you!


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