It’s a standard phrase to use, and many of us say it without a second thought.
Yet surveys reveal that a simple “Is there anything else I can do for you today?” has some amazing ramifications.
Some business people are reluctant to use this phrase, feeling that it provides an unnecessary pause in the conversation’s conclusion.
Yet research show that the benefits far outweigh the negatives of asking a standard “Is there anything else I can do for you today?”
Concluding on a Positive Note
No matter how your conversation might have gone, whether you were able to help the customer or not, ending a phone call with this phrase means concluding the conversation with a positive tone.
Even if a customer might have been bristling a minute before because you couldn’t give her what she wanted, your last sentence sets a more positive picture in her mind.
And if the conversation went wonderfully well and you were able to help your customer with everything he needed, it reinforces the positive image he has of your business.
Going the Extra Mile
Your customer knows you’re taking a lot of phone calls a day. Yet when you pause for a moment and go the extra mile for them - even when the matter they called about is all wrapped up and you’ve done your job for them already - you’re showing your customer that you’re going beyond your call of duty to make sure they have what they need.
When your customer feels you’re going the extra mile for them, they’ll reciprocate in kind to your business.
Proactively Prevent Frustration
Many times customers have more than one thing on their mind when they call you. They might want to discuss more than one matter with you. Yet often the other matters slip their mind - until they hang up and clap their hand across their forehead.
No matter how courteous and helpful you are, no one wants to call a company back twice. By asking them if they need help with anything else, you are providing a gentle reminder and serving as a helpful memory prompt. Giving this courtesy reminder means proactively preventing possible customer frustration.
Sometimes a customer is unsure about what you meant. But they hesitate to ask you to clarify because they don’t want to feel like they’re bothering you. Or because they’re not sure they have your full attention.
When you ask this customer “Is there anything else I can do for you today?”, you’re giving them the opportunity to ask again, clarify, or ask a question again that they feel has not been answered fully.
This ensures that your customers don’t hang up feeling confused, which quickly leads to frustration. Asking this question provides clarity and complete answers for your customers.