Hosted PBX |
Find the answers to the most commonly asked VoIP/PBX questions, as well as relevant information about TeleGo's services, here.
In times of emergency, calls are automatically routed to secondary telephone numbers or cell phones.
All of TeleGo's customers are assigned personal account managers. If you have any type of issue or question, simply call us and your account manager will walk you through your issue until you are satisfied.
There are none. Yes, you read that right, there are no maintenance fees. The entire system is provided and maintained by TeleGo and you pay the subscription fee and that is all.
TeleGo's services are a particular advantage to businesses operating with a large scale mobile force. Hosted VoIP/PBX services allow your employees to be properly connected from anywhere: home, another office, train or another state. Provided there is internet access, your employees can stay connected with you from anywhere in the world.
Our goal is to provide you with the best service on the market. Our system is continuously updated with the latest Fortune 500 features, which will be made available to you acording to your package.
Traditional PBX systems, your typical business switchboard, have always been inhouse. Modern technology has made this approach to phone systems outdated. Now it is possible for us to host your system from a data center, saving you the hassle of purchasing and storing equipment. Furthermore, if you need something changed, you don't have to bother with it yourself. Simply let us know and we'll take care of it.
Over the course of the past decade and some change, hosted PBX systems have graduated from the realm of science fiction to being a strong contender for industry standard for B2B communications. Hosted VoIP is a popular choice for private telephone service, with more than 3 million Americans utilizing in their homes instead of traditional telephone line service.
Many companies will install VoIP systems over existing internet lines, keeping the cost extremely low. The problem with this methodology is that the line would be overloaded and what you end up with is a line full of static and poor voice quality. We recommend a dedicated internet line; the result is an initial investment that is entirely worthwhile.
Hosted PBX actually uses more advanced technology than your existing phone system which means that not only will you get to keep your features, you'll have more features and better quality ones at that.
Despite the fact we offer premium phone service and don't cut corners, your startup fee is still going to cost roughly 70% less than traditional phone service. Simply put, because we're hosting your system, you don't have to invest in the hardware you would normally have to.
Not at all! When you use the phones in your second locations, you'll have no idea you are in a different building. You have a number of options for customizing how your phones will work together and naturally, we will help you set it up.
We don't feel that long waits on hold serve our customers well at all. As such, we have a Six-Ring-Live-Person policy. We guarantee that when you call us, a living, breathing human being will answer the phone within six rings.
Most of our clients find the system quite easy to use and we are always here to help if you have a question or a problem. We will assign a Personal Account Manager to your company. Your account manager will get to know the unique needs of your business and work with you to find great solution to improve your workflow. Your account manager will walk you and your staff through the new system until everyone feels comfortable using it.
Give us a ring and we'll schedule a date to come to your place of business and see if our system is right for your business's needs.
If you plan on being in an area with internet connection you can have a soft-phone downloaded to your laptop and, with the use of a headset, you will be connected. If you won't have a an internet connect you can have the calls forwarded to your cell phone.
One of the major benefits of Hosted PBX system is that the hardware is not kept in your closet like your traditional phone system. Instead, the equipment is kept in our secure data centers and the maintenance and upkeep is taken care of by us. This means the risk of a total breakdown is exceedingly low. We guarantee our system is up and running 99.9% of the time.
It would not surprise us of their area has recurring network problems. For anyone in that type of situation, we recommend a backup internet connection. This is rarely a problem, however, so in most instances, you needn't be concerned.
We don't do contracts. Not ever. We believe that our clients should stick with us because they appreciate and benefit from our service. We hold to this business principle so strongly that we refuse to trap our customers with a contract. If you are unhappy with our service for any reason, you are free to go cancel your service plan.
We'd be more than happy to accommodate you. We offer full financing with zero down and a payment plan that works for you.
We understand your concerns about trying something new, site unseen. That is why we offer a 30-day Money Back guarantee. This means you have nothing to lose and plenty to gain.